How to Return a Product?

How to Return a Product?

 

You can request the return of your items by calling our customer service at 0808652143 or 06 88 00 47 07, or by submitting a request on our website in the Contact section. The return is made by the appropriate means (Post, delivery person, etc.).

Return Period
In accordance with the laws in force, any product sold at [Brand Name] can be returned within 30 days from the delivery date. After this period, we unfortunately no longer accept returns.

Return Conditions and Procedure
Any item sold on our site can be returned in the event of:

  • Wrong item: not as described.

  • Defective item.

  • Damaged item.

  • Manufacturing defect: We assume full responsibility and cover the return cost, no questions asked.

In case of change of mind, return and delivery costs are covered by the customer.

We encourage you to read the description carefully in its entirety and ensure that it corresponds to what you want before placing your order.

Any returned product will be examined. Upon receipt and subject to the conformity of the returned products, we will proceed with an exchange or refund. However, this contractual commitment will not apply in the event of poor maintenance or misuse as defined in the product’s instructions for use.

  • If the review is positive, we will refund you according to the method chosen.

  • If the review is negative, you will not be refunded and your product will be returned to you.

  • Reimbursement will be made within 10 days of receiving the returned package.

YOUR RETURNED PRODUCTS MUST BE IN GOOD CONDITION
We prefer to receive our products in their original condition, unused and in their original packaging.

Note: Depending on each case, our team reserves the right to accept or refuse the return and will choose the appropriate solution (exchange, partial or full refund).

For more information, please contact us.

7. Sharing Your Information
We do not sell or rent your personal information. However, we may share it with:

  • Third-party service providers (e.g., payment processors, shipping companies) to fulfill your order.

  • Legal authorities if required by law.

8. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

9. Your Rights
You have the right to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications.

  • Request a copy of the information we hold about you.

10. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.

11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

[Brand Name]
Email: [Email Address]
Phone: [Phone Number]
Address: [Business Address]